Setup - AMS Support

This section allows you to send logs and other data from your machine to the AMS Help Desk. Use this section only when instructed by AMS Help Desk support staff to send files. This will help us troubleshoot the issues you're having with AMS. These logs are created for each AMS machine that is having issues.

• Enable 2d PDF Logs - This may be recommended by AMS support if you're having difficulty creating readable 2D barcodes. It will allow your system to create some text files that technical support may request you to send later. These file names will end with 2d.txt and will be located in your main AMS directory.
• Enable SQL Logs - This may be recommended by AMS support if you're receiving SQL error messages. It will allow your system to create some text files that technical support may request you to send later. These file names will start with SQLError and will be located in the AMSErrors directory on your desktop.

Zip/Email Support Options

• Select the Send PDF Logs button to send 2D PDF logs to the AMS Help Desk. This should only be done when requested by support staff.
• Select the Send Copy of Production Data button to send all of your AMS data to the AMS Help Desk. This should only be done when requested by support staff.
• Select the Send AMS Errors & SQL Log Folder button to send errors to the AMS Help Desk. This should only be done when requested by support staff.
• Select the Send Problem BCR Scanned Labels button to send labels that won't read/decode properly on your scanner to the AMS Help Desk. This should only be done when requested by support staff.
• Select the Send Common AMS Support Files button to send some configuration files to the AMS Help Desk. This can help us to troubleshoot certain system issues. This should only be done when requested by support staff.
• Select the Process File Provided by AMS Help Desk button to import a specific file given to you by the AMS Help Desk support team. This should only be done when requested by support staff.